International Delivery Policy – KTS Musical Products Inc.

International Delivery Policy

KTS Musical Products Online Store accepts and processes orders from any country on the planet (unless special circumstances make delivery difficult).

We provide our customers with a door-to-door delivery service using an International e-packet by Japan Postal Service at an international FLAT rate of JPY 1,280 (approx. USD 12 as of June 2021).

Regardless of where you order from or the quantity of your order, international shipping fees are always the same. 

All packages are insured for the value of the enclosed order and usually arrive within 7 to 14 business days.

After processing your order, we will contact you via e-mail to inform you that your order has been sent. We will also forward you the 13 digit tracking number attached to each package.

Please use the following link for the detailed tracking information of your order:

https://www.post.japanpost.jp/index_en.html

Your price may be shown as "Tax Included" while the tax rate for the international delivery order would be calculated as 0 (zero). Please be advised that importation laws and regulations differ from one country to another. Import taxes and duties may apply when receiving your order. 

COVID-19 SHIPPING POLICY

Due to the ongoing impact of COVID-19, Japan Post is currently unable to offer some of their services including the International ePacket and has suspended their operation to some countries and areas. Therefore, we need to use another shipping method such as International Airmail if your area is out of service of Japan Post’s express mail service. Also, we regret to inform that there are some countries we are not able to ship our merchandise to at this moment.


We will temporally ship your order via International Airmail instead of the International ePacket to the following countries.

USA* / CANADA / AUSTRALIA /

*Shipping to the USA: Typically, packages are shipped via EMS with insurance and a tracking number. However, if the amount excluding shipping charge is less than $60.00, we ship the package via International Airmail.

International Airmail

  • Packages are not insured and cannot be traced by a tracking number.
  • Typically delivers in 14-20 business days but there may be some delay caused by cancelation of flight due to the COVID-19 pandemic.

We continue to ship orders via International ePacket to the following countries.

GREAT BRITAIN / FRANCE / GERMANY / SPAIN / ITALY / AUSTRIA / SWITZERLAND / NETHERLANDS / GREENLAND / SERBIA / CZECH / TURKEY / NORWAY / HUNGARY / FINLAND / BULGARIA / BELGIUM / POLAND / PORTUGAL / MARTA / LUXEMBOURG / SWEDEN / CHINA / KOREA / PHILIPPINES / TAIWAN / HONG KONG /

International ePacket

  • Typically delivers within 7-14 business days but there may be some delay caused by cancelation of flight due to the COVID-19 pandemic.
  • Tracking is provided. Parcel can be traced until the parcel arrives at your door.

Unfortunately, we temporally do not ship to the following countries.

UAE / ISRAEL / YEMEN / INDIA / KAZAKHSTAN / GREECE / SAUDI ARABIA / BRASIL / ROUMANIE / RUSSIA


If you do not see your country in the above information, Please check “Service availability by country” page on Japan Post official website as following link.

https://www.post.japanpost.jp/int/information/overview_en.html

Or please contact us at info@k-t-s.com. We will let you know your shipping options immediately.